Privacy Policy

Effective Date: [1st September, 2025]

TenXArc Limited (“we,” “us,” “our”) is committed to respecting your privacy and protecting your personal data. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website , when you visit our stores  or when you contact us.

By using our site, you agree to the terms of this Privacy Notice.

 

 

1. Introduction

TenXArc Limited is a company incorporated in Hong Kong, with business registration number 77770707. We are dedicated to protecting your privacy and handling your personal data responsibly and securely.

 

 

2. Information We Obtain
A. Information You Provide

We may collect and store personal information that you voluntarily give us directly via our site, when you visit our stores or when you contact us. This includes:

  • Contact Information and Identification: your name, email, postal address, phone number(s).
  • Payment information: credit/debit card details, billing address (processed securely through third-party payment providers). 
  • Account and transaction data: order history, purchase details, and preferences.

  • Preferences and demographics: style preferences, size, gender, age, interests, which you may share to receive tailored experiences and recommendations.

Note: Providing certain data is voluntary but necessary for order processing, communication, or account creation. Without this information, we may be unable to fulfill your requests.

 

B. Information Collected by Cookies or Similar Technologies

When you visit our website, we automatically gather certain technical data, such as:

  • Your IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed on our website and time spent on them
  • Referral URLs and navigation paths
  • Date and time of access 

This data is collected via cookies and similar technologies, which you can manage through your browser preferences. 

 

 

3. How We Use Your Information

Your personal data may be used for various purposes, including:

  • Order Fulfilment: processing your purchases, delivering products, and managing your account.
  • Customer Service: responding to inquiries, providing support, and managing aftersales.
  • Communication: sending order confirmations, updates, and, where applicable, marketing materials (only if you have consented to direct marketing as required under applicable laws).
  • Personalization: tailoring recommendations, content, and offers based on your preferences and browsing history.
  • Site Improvement & Security: analyzing user behavior, preventing fraud, and improving our website’s security and functionality.
  • Legal and Compliance: adhering to legal obligations, resolving disputes, and enforcing terms of use.

 

 

4. Sharing Your Information

We do not sell your personal data. However, we may share information with:

  • Service Providers: third-party companies that assist with order delivery, payment processing, hosting, customer support, and fraud prevention, all under strict confidentiality obligations.
  • Business Partners: companies that help us market or provide related services, with your consent or as permitted by law.
  • Legal Authorities: when required by law, regulation, or legal process, or to protect our legal rights, safety, or property.

Your information may also be transferred or shared during a merger, acquisition, or sale of assets.

 

 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or loss. This includes SSL encryption for transactions, restricted employee access, and regular security assessments.

We have implemented measures to protect your data, including encryption, secure servers, and access controls. However, internet-based data transmission cannot be guaranteed as fully secure. You are responsible for maintaining the confidentiality of your account credentials and for the security of your device.

However, no method of electronic transmission or storage is infallible. You acknowledge that your communications and data transmission are at your own risk.

 

 

6. Your Rights and Choices

Depending on your location, you may have rights under applicable data protection laws, including:

  • Access to the personal data we hold about you.
  • Correction or updating of your data.
  • Deletion of your data, where applicable.
  • Objecting to or restricting certain processing activities.
  • Withdraw consent for marketing communications.
  • Data portability, where applicable.

To exercise these rights or make inquiries, please contact us at the contact details set out at section [13] below.

 

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice. Once no longer needed, your data will be securely deleted or anonymized.

 

 

8. Children’s Privacy

Our website and services are not directed at children under the age of 18 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from minors. If you believe a child’s data has been collected without appropriate consent, please contact us at the contact details set out at section [13] below. 

 

 

9. Third-Party Links & Features

Our website may contain links to third-party websites, services, or integrated features such as apps or tools. We are not responsible for the privacy practices or content of these external sites or services. We encourage you to review each third-party’s privacy policy before providing any personal information.

 

 

10. International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence, including in locations where data protection laws may differ. When transferring data outside your jurisdiction, we take steps to safeguard your data in compliance with applicable laws.

 

 

11. Changes to This Privacy Notice

We reserve the right to update this Privacy Notice at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated “Effective Date.” We encourage you to review this notice periodically.

 

 

12. Contact

If you have questions, concerns, or wish to exercise your rights, you can contact us at:

For further assistance regarding data protection laws in your country, you may contact your local data protection authority.